Track the Parcel

Track parcel delivery status with all the major postal services and carriers in one place!



One of the biggest benefits of TrackTheParcel is that it allows you to check the shipping status of packages posted on a variety of platforms from one single application. Simply input the tracking ID, and our advanced shipment tracker will generate real-time status information about your shipment.

About Cainiao

Cainiao is a Chinese logistics operator founded in 2013 in Hangzhou as the logistics aspect of Alibaba. Previously known as the China Smart Logistics Network, its early focus was on offering affordable shipment services throughout China. It has rapidly evolved to become one of China’s most popular logistics companies and has expanded its reach across the world. It currently provides international shipments to over 150 countries across the world and leverages big data to deliver a 99% delivery precision.

Cainiao Customer Service Contact

You can use TrackTheParcel to access real-time, up-to-date information about your shipment. However, if you have any questions about the status of a package, you should contact Cainiao directly using one of the contact methods provided below:

Address: Block B1, XIXI centre, No.588 West Wenyi Road, Xihu District, Hangzhou City, PR China.

Cainiao’s Services

Cainiao’s goal is to provide 360-degree shipping solutions at a very affordable rate. Its primary services include package distribution within China and cross-border shipments. It has established a holistic ecosystem that provides both cross-border and rural distribution via its diverse array of warehouse and distribution centers. Cainiao has strengthened its delivery network within China by establishing partnerships with a range of operators including Shentong Express, Yunda, SF Express, ZTO Express, and YTO Express. It also collaborates with global providers such as SingPost, the United States Postal Service, and Royal Mail to manage international shipments. Cainiao has the ability to process millions of packages per day via its worldwide warehouses.